Reception
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• Reception
• Mailroom
• Switchboard
• Helpdesk
• Reprographics
Using our experience in reception services gained in many City of London sites such as Lloyds of London and working together with research from both customers and clients, we have developed our YOU Reception into a first-class service that our clients are proud to call their own.
YOU reception services was established by Elior to provide our clients with a front of house service to complement our FM soft services offering. Inviting You Reception Services to manage customer facing reception desks, switchboard and meeting rooms enables us to streamline our clients operation and control systems more effectively. We take away the daily hassles of recruitment, retention of staff and service development and consequently our clients have more time to look after their core business.
We offer a fully managed support service, which includes some of the following:
• Operational standards monitored and service enhancements made
• In-house reception relief team to provide consistent and experienced cover removing the need for extensive untrained agency staff
• Training courses aimed at enhancing front of house operative skills, aiding retention and motivation and quality of staff
• Project management for opening and evaluating sites; client satisfaction reviews - mystery visitors and audits; help and advice for managing computerised bookings packages
• Corporate styling - uniforms, badges and flowers
Our clients’ receptions are without question the first interaction a customer or visitor has with them, so our reception team play a central role in creating the right image that reflects our clients’ organisation.
Our highly trained receptionists deal with visitor needs quickly and professionally and provide a courteous greeting, vital for our reception services, as we are essentially the face of our clients business.
How do we manage to deliver a standard of reception like no other… well, Elior focuses on attention to detail with thorough monitoring and training of our staff and making sure they are fit to be seen, reliable, professional and helpful.
EIS also provides outsourced mail solutions over a wide range of mailing environments from single site mailrooms, centralised mail centres with satellites, to transactional document production and mailing operations.
Part of our overall mail solution is in the whole document life cycle. Elior engages with its clients to explore beyond primary mail handling processes, seeking a true understanding of your document cultures and methods for transmission of information within your complete business environment.
This unique approach of looking at what happens before and after documents are handled as enveloped mail pieces, drives not only financial efficiencies and savings in the production and despatch of mail items, but can also lead to quicker and more effective ways of delivering and distributing the information you receive and send.